Throughout the history of Your Concierge Connection, it has been our privilege to provide guest services with absolute professionalism, efficiency and courtesy. We bring the same enthusiasm and excellence to each and every endeavor, whether it be staffing an information kiosk or a team of city ambassadors for the Olympics. While multi-tasking is an important skill, our staff still gives each and every human interaction their full attention, from shoppers needing directions, to corporate executives to celebrities and dignitaries.

We embrace technology only as a means to serve our customers at their preference or convenience, not as a replacement for human interaction. At its core, it is the personal attention and single minded focus the Your Concierge Connection staff brings to every single task and request that allows us to meet our collective goal of meeting and exceeding our patron’s expectations.

Our Philosophy

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About

Throughout the history of Your Concierge Connection, it has been our privilege to provide guest services with absolute professionalism, efficiency and courtesy. We bring the same enthusiasm and professionalism to each and every endeavor, whether it is staffing an information kiosk or city ambassadors for international gatherings like the Olympics. While multi-tasking is an important skill, our staff still gives each and every human interaction their full attention, from shoppers needing directions, to corporate executives to celebrities and dignitaries.

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Retail Services

YCC is a world-class concierge service invested in the long-term satisfaction of your clients. We are a property-integrated service, meaning we’re dedicated to providing holistic experiences for customers and ongoing assistance and solutions for your tenants and guests. We manage special events, executive transportation, dinner reservations, and all traditional concierge needs—and we go above and beyond with value-add services like foot-traffic marketing, event planning and coordination, social media assistance, and other custom solutions we make possible with our expert staff of trained hospitality professionals.

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Corporate Services

Your Concierge Connection has developed a contact platform to accommodate the diversity of needs of our patrons. eConcierge allows our patrons to contact YCC staff in a manner most suitable to their personal comfort level, technology proficiency and schedule allowance.

Communications and requests are monitored around the clock. Patrons can select which platform to receive follow-up information and confirmations. No matter the level of technology, patrons will still receive the assurance of our staff’s personal attention.

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Case Studies

Not to blow our own horn, but we're quite proud of what we do for our clients. See how YCC elevates the guest experience and meets specific challenges.

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Best Practices: COVID-19 Protocol

  • All employees and guests must practice social distancing and be 6 feet apart at all times. If a guest comes too close to the desk kindly ask them to remain 6 feet away as we are following all CDC guidelines.
  • No employee should report to their shift if they are experiencing any COVID19 symptoms or have knowingly been exposed to the virus.  We will go on the honor system for the time being, but managers have the right to require a temperature check at their own discretion.
  • All employees will be required to wear a mask during their shift and at any time on the property.
  • All staff must wash and sanitize their hands once an hour while on shift.
  • All hard surfaces must be wiped down several times per shift.  This includes chairs, equipment, desk phone etc.
  • YCC will not handle credit cards for gift purchases, the guest will need to put their card into the reader themselves.  If they are not able to complete the transaction YCC staff has the right to decline service and ask the guest to come back another time.
  • YCC staff will not accept or handle lost and found items until further notice.