Your Concierge Connection elevates the customer experience by providing a highly trained and managed guest service team for your property. Our programs are customized to serve the specific needs of our clients and represent the public face and brand of the event.
Our staff provides more than basic information. They are trained hospitality professionals that can assist with special event tickets, executive transportation, dinner reservations and a variety of traditional concierge services to promote customer loyalty and keep them returning.
The concierge team also works with the marketing department to assist with promotions, special events and community activities. Our seasoned professionals can assist with PR Strategies, media coverage, brand management and social media promotion.
The YCC philosophy is to empower employees to make good decisions and use their judgement to meet and exceed customer/employee needs and expectations.
YCC has current staff members with over seven years of Disney Customer Relations experience. We have developed our training program to follow the customer service programs of Disney and Nordstrom. Training is done on-site, classroom style. YCC also provides ongoing training through webinars and employee network eMail updates.
Marcia Foote owned an employment agency prior to starting Your Concierge Connection and screens prospective employees for the following skill sets:
Because of our thorough screening processes and candidate selection, we have enjoyed a very low staff turnover rate throughout our existence as an organization.